Oracle 1Z0-1064-21 Q&A - in .pdf

  • Exam Code: 1Z0-1064-21
  • Exam Name: Oracle B2B Service 2021 Implementation Essentials
  • Updated: Sep 12, 2026
  • Q & A: 78 Questions and Answers
  • Printable Oracle 1Z0-1064-21 PDF Format. It is an electronic file format regardless of the operating system platform.
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Oracle 1Z0-1064-21 Q&A - Testing Engine

  • Exam Code: 1Z0-1064-21
  • Exam Name: Oracle B2B Service 2021 Implementation Essentials
  • Updated: Sep 12, 2026
  • Q & A: 78 Questions and Answers
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Oracle 1Z0-1064-21 Exam Syllabus Topics:

SectionObjectives
Topic 1: Reporting and Analytics- Standard reports and dashboards
- Analytics configuration for service performance
Topic 2: Service Request Management- Queues, assignment, and routing
- Service request creation and lifecycle
- SLAs and escalation management
Topic 3: Configuration and Setup- Business rules and service workflows
- User roles and security configuration
- Service environment setup
Topic 4: Integrations and Extensions- Integration with Oracle CX applications
- REST/SOAP services usage in B2B Service
Topic 5: B2B Service Overview- Core concepts of Oracle CX Service Cloud
- Oracle B2B Service architecture and components
Topic 6: Knowledge Management- Knowledge base configuration
- Article lifecycle and publishing

Oracle B2B Service 2021 Implementation Essentials Sample Questions:

Question #1

Digital Customer Service application configuration settings in json.cfg include which four options?

  • A. Default chat channel preferences
  • B. Service request links
  • C. Default notification preferences
  • D. Knowledge management article links
  • E. Default timezone
  • F. Product and category filtering
  • G. Knowledge management language locales
  • H. Default communication preferences
Reveal Solution  Discussion  0

Correct Answer: B,D,F,G  🗳️

Question #2

When creating localized Digital Customer Service applications, in which order would you perform the following steps?
1. Update the English message as needed for your DCS application.
2. Export the English language message bundle.
3. Translate the English message bundle to all desired languages.
4. Import translated message bundles.

  • A. 3,2,4,1
  • B. 2,4,3,1
  • C. 1,2,3,4
  • D. 1,3,2,4
Reveal Solution  Discussion  0

Correct Answer: C  🗳️

Question #3

Which two options are true about role synchronization for Digital Customer Service (DCS)?

  • A. is real time
  • B. enables DCS user authentication through an identity management service (such as Engagement Cloud identity management)
  • C. also synchronizes userIDs and passwords between DCS and Engagement Cloud
  • D. is required for every DCS instance
Reveal Solution  Discussion  0

Correct Answer: A,D  🗳️

Question #4

Which two statements are true regarding the Audit History tab of a Service Request?

  • A. It is available only toauthorized administrators.
  • B. It allows users to save searches for later reuse.
  • C. It is enabled by default.
  • D. It is exportable to Excel.
  • E. It is searchable by date range, username, event type, event severity, and event duration.
Reveal Solution  Discussion  0

Correct Answer: B,C  🗳️

Question #5

Which six Digital Customer Service (DCS) parts can be modified using Visual Builder Cloud Service (VBCS)?

  • A. Object workflows
  • B. Languages
  • C. Pages
  • D. Business objects
  • E. Templates
  • F. Object triggers
  • G. Themes
  • H. UI components
Reveal Solution  Discussion  0

Correct Answer: A,C,D,E,F,G  🗳️

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