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Salesforce Slack-Admn-201 Exam Syllabus Topics:

Salesforce Certified Slack Administrator Sample Questions:

1. You're the Primary Owner of your company's Slack Business+ workspace. You need more assistance managing users and channels, so you task the Head of IT with these duties.
In order to be able to perform these duties, what is the role with the fewest privileges that the Head of IT should be assigned?
(Select the best answer.)

A) Workspace Admin
B) Org Admin
C) Member
D) Workspace Owner

2. Mayim, the Chief Human Resources Officer at Large Inc, is concerned that her team communicates mostly via direct messages rather than channels. She wants to know if the HR workspace is lagging behind the rest of the organization.
What information should the Workspace Admin provide to help Mayim?

A) The number of messages posted in the #help-hr triage channel over the past 30 days
B) The percentage of messages sent via direct message in the HR workspace to the organization's overall percent of direct messages
C) The statistic that HR is typically a more confidential function than other teams and should expect to have more information in direct message
D) Instructions on how to conduct a poll in channel asking members if they've been using channels or direct messages, using emoji for responses

3. You're working with other Workspace Admins to define the criteria to approve requests to convert public channels to private.
What is one example of an acceptable reason to convert a public channel to private?

A) Channel membership is low; in the single digits.
B) Members of the workspace do not wish to be notified of new content in the channel.
C) Several members in the channel are also communicating by direct message (DM).
D) Channel members need to share sensitive files which should not be accessible by the wider workspace.

4. You are Workspace Admin of a small but fast-growing organization on Slack's Free plan.
You need to improve the security of logins and automate provisioning of Slack users to save time and expedite onboarding, while being mindful of costs.
Which Slack feature and plan will suit this need?

A) SAML single sign-on (SSO) and identity provider (IdP) groups on the Slack Business+ plan
B) Mandatory two-factor authentication (2FA) on the Slack Free plan
C) Google Workspace single sign-on (SSO) and user groups on the Slack Pro plan
D) Mandatory SAML single sign-on (SSO) and identity provider (IdP) groups on Slack Enterprise Grid

5. Nicole manages the global onboarding for new hires at her company.
Each time a user joins the company, Nicole ensures they have the correct training materials to get started on their team. She has noticed that new hires are posting in announcement channels on their first day. Hiring is quickly increasing. Nicole has her largest new-hire group starting next week, and an even larger one the week after.
What should she do to ensure she doesn't have to manage incorrectly-posted messages and to ensure she can manage the large number of new hires?

A) Create a "How to use Slack guide" and post it in all of the team-specific channels so that the new hires see it.
B) Email a "How to use Slack guide" to new hires before they start.
C) Use Workflow Builder to welcome teammates to channels with automatic onboarding messages, including a link to "How to use Slack" guides.
D) Create a custom Slackbot response that welcomes teammates to channels when the words "new hire" are used in Slack.

Solutions: