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Salesforce Certified Omnistudio Consultant Sample Questions:

1. A company has several customer support departments. Each
department has different case creation processes, but they want to unify them into a single LWC OmniScript. During the discovery, the consultant identifies two key requirements:
* Each department has different case fields they need to capture
* If the user cancels the process, they should return to a support
console app
Which two OmniScript features should the consultant recommend to meet
these requirements?
Choose 2 answers

A) Enable the Save for Later feature
B) Add a Done action that redirects to the support console
C) Set Enable Cancel in Setup
D) Use Conditional Views on steps for each department

2. A company begins a project to unify its customer data across the enterprise. After completing the discovery t analysis phases of the project, the project team recommends FlexCards as the primary solution. The stake holder of the project are excited to move forward with this recommendation. However, IT is concerned that creating FlexCards will require custom coding and advanced technical skills they do not have on their team.
Which two features should the consultant highlight to address IT's concerns?
Choose 2answers

A) The FlexCard Wizard
B) Newport Design System used in FlexCards
C) The FlexCard Designer
D) Lightning web components used in FlexCards

3. A company needs to implement new verification processes for contacts in their org. This process relies on three Contact record types: Recruiter, Candidate, and Trainer. The verification process is different for each type of contact. For example, recruiters must pass a background check; trainers must complete mandatory training classes, and candidates must achieve certifications.
Which OmniStudio tools should the consultant recommend to meet these requirements?

A) Single OmniStudio Action that invokes separate Omniscripts
B) Specific FlexCards with Actions for each type of Contact
C) Single FlexCard with an Action to invoke an OmniScript
D) Multiple OmniStudio Actions that invoke separate OmniScripts

4. Which Omniscript element enables users to choose from a dropdown list?

A) Select
B) Lookup
C) Calculation Action
D) Data Mapper Extract Action

5. A business has an existing Contact FlexCard that currently displays 5 actions. The business needs to add 3 m actions to the existing FlexCard. All 8 actions are equally important and used with the same frequency. The business wants to display the name and icon for each action. However, when reviewing the existing design, V consultant notices that the FlexCard is overloaded with actions.
What FlexCard design solution should the consultant recommend?

A) Create a new contact FlexCard for the new actions
B) Add a menue element and include all the actions
C) Add a flyout to the existing FlexCard
D) Use a block element to add these new actions

Solutions: