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Salesforce Plat-Con-201 Exam Syllabus Topics:

Salesforce Certified Omnistudio Consultant Sample Questions:

1. A governance policy states that hard-coded IDs must never be present in deployed components.
How should an OmniStudio Consultant address this in Data Mappers?

A) Use a lookup table in Excel to find the IDs.
B) Hard code the ID in Development, then manually change it in Production after deployment.
C) Use relationship queries or parameters to resolve IDs dynamically.
D) Hard-coded IDs are acceptable if they are for standard Record Types.

2. A company has account Information that they want to display to agents in a summarized view.
For each account they want to display icons that allow the user to launch guided processes for frequent tasks. The processes a reused in other parts of the business. Which three OmniStudio tools are needed to meet these requirements? Choose 3 answers

A) Navigate Actions
B) FlexCards
C) OmniStudio Actions
D) Omni Script
E) Flyouts

3. A company wants to create a new digital interaction process that allows customers to request a quote for service from a local retail energy supplier. The process requires the following actions:
- Allow the user to select one or more energy products from a list
- Get current energy usage data from an external system via an API
- Save the data back to Salesforce as a lead
Which three OmniScript elements should the consultant recommend to meet these requirements?
Choose 3 answers

A) DataRaptor Post Action
B) Radio Input
C) HTTP Action
D) Multi-select Input
E) Post to Object Action

4. You want to update 500 Leads through a Data Loader. In the CSV file, you have three columns (ID, Email, and Phone). Also, there are some blank values in the rows (some records do not have email, and some do not have a phone). You do not want null values in the records when updating the values. Which of the following options should you use to do this?

A) Open Data Loader --> Setting --> Check the "Ignore Null Values" checkbox.
B) Null values cannot be ignored. If they are present in CSV, they get updated as null.
C) Modify the CSV file and remove the records which have null values, and update them manually.
D) Open Data Loader --> Setting --> Uncheck the "Insert Null Values" checkbox.
E) Null values do not get updated through Data Loader.

5. Which of the following are Integration Procedure Actions?

A) PDF
B) Email
C) OmniScript
D) Type Ahead

Solutions: