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EXIN ITILFND_V4 Exam Syllabus Topics:

EXIN ITIL 4 Foundation Sample Questions:

1. Which directly assists with the diagnosis and resolution of simple incidents?

A) Scripts for collecting user information
B) Use of shift working patterns
C) Fulfilment of service requests
D) Creation of a temporary team

2. What actions does a service desk take for all issues, queries and requests that are reported to them?

A) Diagnose, investigate, resolve
B) Initiate, approve, fulfil
C) Acknowledge, classify, own
D) Schedule, assess, authorize

3. A service offering may include goods, access to resources, and service actions. Which is an example of a service action?

A) A license allows a user to install a software product
B) A password allows a user connect to a WiFi network
C) A mobile phone enables a user to work remotely
D) A service desk agent provides support to a user

4. Which of the following ensures that a service provider and a service consumer continually co- create value?

A) Service offerings
B) Service consumption
C) Service relationship management
D) Service level management

5. Which practice identifies changes of state related to infrastructure, services, and business processes?

A) Monitoring and event management
B) Information security management
C) Change enablement
D) Service configuration management

Solutions: