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EXIN ITIL Deutsch Exam Syllabus Topics:

EXIN ITIL V3 Foundation (ITIL Deutsch Version) Sample Questions:

1. Was ist der Zweck der Praxis des „Beziehungsmanagements“?

A) Die Verbindungen zwischen der Organisation und ihren Stakeholdern herstellen und pflegen
B) Um die Praktiken und Dienstleistungen der Organisation an die sich ändernden Geschäftsanforderungen anzupassen
C) Klare geschäftsbasierte Ziele für die Serviceleistung festlegen
D) Zur Unterstützung der vereinbarten Qualität eines Dienstes, der alle vereinbarten, vom Benutzer initiierten Serviceanfragen bearbeitet

2. Was gehört zur Definition eines Kunden?

A) Die Rolle, die die Anforderungen für einen Dienst definiert
B) Eine Reihe spezialisierter organisatorischer Fähigkeiten zur Wertschöpfung
C) Die Rolle, die das Budget für die Nutzung von Diensten autorisiert
D) Ein Mittel zur Ermöglichung gemeinsamer Wertschöpfung

3. Wie tragen Informationen über Probleme und bekannte Fehler zum „Incident Management“ bei?

A) Es ermöglicht die Neubewertung bekannter Fehler
B) Es macht die Zusammenarbeit bei der Lösung von Vorfällen überflüssig
C) Es macht regelmäßige Kunden-Updates überflüssig
D) Es ermöglicht eine schnelle und effiziente Diagnose von Vorfällen

4. Welcher Leitsatz empfiehlt die Eliminierung von Tätigkeiten, die nicht zur Wertschöpfung beitragen?

A) Halten Sie es einfach und praktisch
B) Zusammenarbeiten und Sichtbarkeit fördern
C) Optimieren und automatisieren
D) Beginnen Sie dort, wo Sie sind

5. Welches Leitprinzip befasst sich IN ERSTER LINIE mit der End-to-End-Dienstleistungserbringung?

A) Fokus auf Wert
B) Ganzheitlich denken und arbeiten
C) Optimieren und automatisieren
D) Zusammenarbeiten und fördern

Solutions: