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Salesforce EX-Con-101 Exam Syllabus Topics:

Salesforce Certified Experience Cloud Consultant Sample Questions:

1. Bloomington Caregivers (BC) has created a customer Experience site using Experience Cloud that gives customersthe ability to pay this, manage appointments, and open cases with support. BC also has a partner Experience site on Experience Cloud. The company's leadership has now decided to extend access to the customer Experience site to its partners and internal Salesforce users so they can collaborate more effectively.
What is the recommended way to add partners and internal users to the customer Expenence site?

A) Add the existing partner profiles and internal user profiles to the customer Experience site; this will automatically give usersaccess to the customer site.
B) Create business accounts for partners and internal users, enable the accounts as customers, and thencreate users under these accounts by creating contacts.
C) Enable the partner accounts and the internal accounts as customers; the users under these accounts will then automatically gam access to the customer site.
D) Configure SSO between the partner site and customer site so partners get access. Also configure SSO between internal org and the customer site so internal users get access to the customer site.

2. Ursa Major Solar (UMS) recently went through a major rebranding effort that resulted in a new company logo along with new brand colors. UMS wants to update brand colors across all of its sites. The sites are built with Lightning templates.
Which tool should the Experience Cloud consultant recommend to make these changes?

A) ExperienceBundle
B) Site Builder
C) Experience CloudScript Master
D) Lightning Builder

3. Universal Containers is planning to build a community where customers will be able to view Knowledge articles and chat live with a support agent.
What should the administrator use to configure the chat functionality?

A) Service Console andService Channel
B) Experience Builder and Chatter
C) Service Channel and Chatter
D) Chat Agent Guided Setup Flow and Service Console

4. Northern Trail Outfitters wants to add a background image to a record listof products in its digital experience.
How should an administrator accomplish this?

A) Build a custom Lightning component.
B) Use a Flexible page layout.
C) Create CMS items.
D) Use an HTML component

5. Zephynus Relocation (ZRS) plans to launch a public site. ZRS would like toleverage a topic catalog so that site users can see all the organized topics in one place and easily navigate to any topic or subtopic.
Which step is required to set up a topic catalog?

A) Create at least one topic and add the More Topics,,,, ;link editing the navigation menu.
B) Enable Topic Hierarchy and create at least one topic with two subtopics.
C) Create at least one topic along with its subtopic.
D) Create at least one subtopic and add the More Topic ink link when editing the navigation menu.

Solutions: