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ISQI ISTQB Certified Tester-Foundation Level - Usability Testing Sample Questions:

1. A company distributes its products over a web shop where users can put items in their shopping cart. After they click on "checkout", the checkout process starts and users cannot go back anymore to correct possible mistakes. The only way is to hit the "back" button of the browser, which might lead to an expired session and therefore losing all items in the shopping cart.
Which of the following heuristics would best describe this usability issue?

A) User control and freedom
B) Help and documentation
C) Aesthetic and minimalist design
D) Visibility of system status

2. A "usability requirement" is:

A) A requirement needed to define the size of a mobile phone used in a usability test
B) A requirement how to conduct a usability test
C) A requirement needed for a usability tester
D) A requirement on the usability of a component or system

3. What is a usability test task?

A) A document specifying a sequence of actions for the execution of a usability test. It is used by the moderator to keep track of briefing and pre-session interview questions, usability test tasks, and post- session interview questions
B) A process through which information about the usability of a system is gathered in order to improve the system (known as formative evaluation) or to assess the merit or worth of a system (known as summative evaluation)
C) A usability test execution activity specified by the moderator that needs to be accomplished by a usability test participant within a given period of time
D) A test session in usability testing in which a usability test participant is executing tests, moderated by a moderator and observed by a number of observers

4. A large customer complained that a business application developed by your company sometimes transfers the wrong amount of money to clients, although there are no complaints of the actual users. The expected amount differs from the actually transferred amount by a factor of 10 or 100. After analyzing the log files, you found out that the application itself works fine. The problem seems to be caused by confusing text fields and labels for the decimal place, leading to user errors.
Which usability risk should be reasonably addressed for the next release?

A) Increased liability through risk to financial loss caused by a poorly designed or deceptive user interface
B) Users resist using a software product which is essential for their daily work because it lacks usability
C) Users won't buy or use the software product because it lacks effectiveness, efficiency or satisfaction
D) Users buy the software product but repeatedly need to call support because they don't understand how to use it

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