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BBPSD CSFX Exam Syllabus Topics:

BBPSD Customer Service Sample Questions:

1. Chronic Complainers are referred to in customer service as:

A) A customer who will complain immediately something goes wrong.
B) Customers who repeatedly complain about service.
C) Work colleagues who constantly complain.
D) Groups of customers who complain about the same thing.

2. An employee who has the skills to deal effectively in customer facing roles within the business is called a:

A) Customer focused professional.
B) Effective customer professional.
C) Customer service professional.
D) Trained salesperson.

3. Multitasking is:

A) Doing one task and the doing another.
B) Doing things in sequence.
C) Doing more than one task at a time.
D) Only for people in busy jobs.

4. There are a number of important events in customer interactions. These are called:

A) Important customer events.
B) Key customer exchanges.
C) Key interactions.
D) Critical moments.

5. Face-to-face communication is the most effective way of communicating with customers to get:

A) Instant feedback.
B) A quick response.
C) An idea of how much they have to spend.
D) Their address.

Solutions: